David Walter

“Have you tried turning it off and on again?” — Roy Trenneman, The IT Crowd If you’ve ever called your IT help desk and felt like you accidentally dialed into an episode of The IT Crowd, you’re not alone. The show’s iconic line—“Have you tried turning it off and on again?”—isn’t just a punchline; it’s a painfully … Read more

Have you ever felt like your business was once the favorite toy in your IT provider’s toy box—only to be tossed aside when something shinier came along? At first, you were the center of attention: white-glove service, lightning-fast responses, and a team that knew your name and your network like the back of their hand. … Read more

We all want a fairytale ending—especially when it comes to something as critical as Managed IT Services. You want a provider who shows up, protects your kingdom, and makes your life easier. But what happens when the one who promised you magic turns out to be just another frog in disguise? If you’ve ever felt … Read more

We’ve all heard the horror stories. A lonely heart meets someone online—charming, attractive, and just mysterious enough to be intriguing. They chat for weeks, maybe months. Then comes the big reveal: the “person” they fell for is actually a 47-year-old guy named Carl who lives in his mom’s basement and used a decade-old photo of … Read more

Let’s face it: most business letters are about as exciting as a moisture farm on Tatooine. You open them, skim the first line, and toss them into the trash faster than Han Solo can shoot first. But every now and then, a message arrives that’s different. A message that dares to challenge the Empire of … Read more

“Imagine a world where your IT needs are met with the wave of a wand, and your business thrives without ever having to search for another IT partner again.” Introduction: In the enchanting world of fairytales, Cinderella’s journey from rags to riches is a timeless story of transformation and finding true happiness. Just like Cinderella found … Read more

“Honesty is the first chapter in the book of wisdom.” – Thomas Jefferson Have you ever wondered what would happen if a company decided to tell the unvarnished truth about itself? Inspired by a Seinfeld episode called “Opposite,” where George Costanza decides to do the opposite of his instincts and starts telling the truth, we decided to … Read more

“Customer service is not a department, it’s an attitude.” — Thibaut Martin, former head of Customer Experience at Otrium. This quote perfectly encapsulates the essence of what makes great customer service stand out. But how does this translate to the world of IT help desks? Imagine a scenario where your employees are waiting for IT support, … Read more

“The journey is what brings us happiness, not the destination.” – Dan Millman As a business that relies on outsourced Managed IT services, receiving a negative Smile Back score can be disheartening. It can feel like a reflection of poor service and unmet expectations. However, much like the journey of Chris Gardner in “The Pursuit of … Read more

“Work like hell. I mean you just have to put in 80-to-100-hour weeks every week. [This] improves the odds of success.” – Elon Musk Have you ever wondered how some people seem to achieve so much more in the same 24 hours we all have? What if the secret to success lies in a strategy … Read more