We're the Rainbow Striped Unicorn for IT Support!

Breaking the Mold in San Antonio

It’s easy to believe that “All IT companies in San Antonio are the same!” Many tech support providers attend the same tradeshows, offer identical service stacks, and use similar marketing strategies. However, among all the sameness here in the Alamo city, there is a rainbow-colored Unicorn IT Support firm called Resonant Technology Partners. We focus on IT fundamentals, with a laser focus on customer happiness.

Local Expertise, No Outsourcing

We don’t outsource our Service Desk. Our team includes over 30 engineers right here in our local San Antonio office, always ready to assist you.

Prioritizing the 'Who' Before the 'What'

Our primary goal is to prioritize the 'Who' before the 'What.' This means we focus on selecting the right engineer who not only possesses the necessary technical skills but also fits well within our team/culture environment. Additionally, the ideal candidate should have the right temperament to deliver exceptional customer service.

The Unique Pod Concept

Next, we combine the perfect technician in the service desk seat with our unique pod concept. Instead of promising an assigned technician, which is common in the industry and can lead to bad outcomes if this 'special' tech quits, gets fired, or leaves, we developed the pod concept. Our clients are assigned to a color pod where 3 to 4 engineers learn their business, software, and personalities, forming a bond. If we lose a technician, it doesn’t disrupt harmony.

Expertise in Cultural Fit

To achieve this, our Founder has become an expert at conducting cultural indexes, enabling him to spot the 'right' fit at a glance. This is one of the factors that makes us the Rainbow-Colored Unicorn, delivering such incredible customer service that we truly make customers for life!

Vision and Philosophy

Our company vision is nothing short of becoming the best managed services provider on the planet! To accomplish this goal, we have become fervent advocates for creating a culture that prioritizes the needs of our clients above all else. We have fully embraced Peter Drucker's philosophy, 'You can't manage what you can't measure.' As a result, we base our metrics on the Customer Satisfaction Score (CSAT).

Proactive Customer Feedback Response

While other IT providers may send customer surveys, what sets Resonant apart is our response to feedback. If a client clicks a mid-face (neither happy nor mad), it triggers a chain of events within our organization. Three team members are notified, discuss the issue, and then reach out to the end user to understand what went wrong. Our instinct is not to assign blame but to take ownership of the problem and seek a resolution. If an angry face is clicked, the same process occurs, but our Founder and the primary contact within the client's organization are also notified.

Month-to-Month Agreements and Money-Back Guarantee

Our confidence in our hiring processes, training, and customer service metrics allows us to offer month-to-month agreements. We constantly 'earn' your business month after month and go even further by offering a money-back guarantee. This combination of excellence is virtually unheard of in the IT industry.

Focus on Growth

Ultimately, our goal is to eliminate the need for your team to ever 'think' about IT issues again! Our relentless focus on proactively addressing and fixing all processes will free up time, allowing you to concentrate on growth!