The Rainbow-Colored Unicorn for IT Services

Why is Resonant the Best Kept IT Secret in San Antonio?

In 2006, Thomas Kauhaahaa founded Resonant Technology Partners, leveraging his extensive experience working with Fortune 100 companies to serve the often-overlooked small and medium-sized businesses in San Antonio and South Texas.

Resonant expanded rapidly and organically, driven entirely by word-of-mouth recommendations. The company never sought out public relations, marketing campaigns, advertising efforts, or direct sales strategies.

Remarkably, their unwavering dedication to exceptional customer service resulted in highly satisfied clients who remained loyal for the long term, with some having been with the company from the start.

Thomas, a native Hawaiian who hails from Canada, has a passion for everything related to hockey and still plays weekly.

Our Incredible Vision Statement

From the very start, the founders had their sights set on a vision that is truly mind-blowing. We aim for nothing less than to "Be the Best Managed Services Provider on the Planet!" This goal drives us to constantly strive for perfection.

As a result of this culture, several of our engineers have hit perfect hot streaks on their ticket resolutions. This powerful belief has also driven employees to solve persistent problems in the IT services industry, such as confusing IT bills.

Confusing IT Bills – Solved!

Since the IT support industry began forming after businesses adopted PCs and began paying tech professionals to set up early networks like Novell, IT bills have always been confusing. They left end users guessing as to what services would be billable versus included in a managed services agreement.

Our founder created a process chart that is so astoundingly simple it allows anyone to figure out within a few seconds whether something is billable or included. The answer is straightforward: if clients follow our guidelines and warranty recommendations, billable incidents should be extremely rare.

The Secret is In the Client Onboarding Process

Resonant takes the ideal of a perfect standard or greatness and applies it from the very beginning of the process of onboarding new clients. Our philosophy is that you finish how you start, and if you have a flawless start, then you will have a customer for life.

As a result of this standard, we require administrative login that allows us to install our agent to thoroughly document the network environment, hardware standards, licenses, resources, security, etc.

This allows us to get a complete picture of the client so we can make the ideal recommendations. We will know all the users, bringing the hardware and security up to perfect standards.

During this process, we also do one-on-one training with executives and staff on creating tickets, setting up file structures, granting access to files, etc. We set up the client environment perfectly. In the IT industry, many have abandoned the perfect onboarding process; however, we are sticking with the ideal standard.

The Infinite Game Philosophy

Essentially, we are not competing with other IT providers; instead, we are playing the Infinite Game, a concept popularized by Simon Sinek. We compete with ourselves, asking every day how we can make our services better than they were yesterday.

How can we take care of our customers better than we did yesterday?

How do we find new solutions to advance our calling, cause, purpose, or belief?

This is one reason we call our company the Rainbow-Colored Unicorn in IT. This powerful belief has driven employees to solve problems that have persisted in the IT services industry.

The Real Problem: Arrogance and Hostility

I have recently seen other IT providers promoting the fact that they don’t "Speak Geek." While this has been a problem, it’s not the real issue.

To illustrate, a local law firm confided in us that their current tech vendor would chastise them, telling them they had put the wrong status level on a ticket. You see, it’s not geek speak but arrogance and hostility that is the problem in the IT industry. These providers must not believe the customer is #1.

Our founder tells prospective clients how they can game our system and make a ticket urgent even if technically it’s not. Our customer service culture permeates the engineers who actually deal with our clients. Not only do they avoid communicating in geek speak, but they will also never chastise or place blame.

In fact, our engineers and executives are trained to take ownership of problems and look for resolutions instead of blaming our clients. Resonant Technology Partners stands out not just for our technical expertise but for our unwavering commitment to customer satisfaction.

Our unique approach and dedication to excellence make us the best-kept IT secret in San Antonio.

Ready to experience the Resonant difference?

Contact us today and see why our clients become customers for life.

Ask Yourself

After reading this page, ask yourself:

• Is my current IT provider in the running to be the Best Managed Services Provider on the Planet?
• Are they playing the Infinite Game and competing with themselves?
• Are their IT bills confusing, and do they chastise your staff?

If your answers aren't good, then I challenge you to contact us so you can see for yourself if we're really the Rainbow-Colored Unicorn in IT, striving to be the Best Managed Services Provider on the Planet.