Many IT companies lock their clients into long-term agreements, asking for trust before clients even have a chance to try their services. This can be particularly problematic when dishonest tech firms pretend to have offices and employees they don’t actually have. Often, companies try to expand into new markets by pretending to have a local presence, including on-site technicians.
This is exactly what happened to a law firm here in San Antonio. After being locked into a long-term agreement, they discovered their IT provider didn’t have a real presence in the city. As a result, everything started falling apart. It took days to onboard new employees, and the techs began chastising the lawyers for putting the wrong status on tickets. So, how can this law firm get out of the bad IT contract?
Step 1: File a BBB Complaint
The first step is to file a complaint with the Better Business Bureau (BBB). List out your problems and state that you want the issue resolved by being let out of your agreement. The key is to mention that you will remove the complaint if they let you out of the contract. Why would this work? No company can stay in business long with bad reviews on the BBB. I’ve been surprised by how effective this can be; even bad credit companies have removed data from my credit report after filing a BBB claim.
Step 2: Leverage IT Directories
If the BBB complaint doesn’t yield the desired result, the next step is to look at IT directories where tech companies generate leads. Start with Google Business reviews. Locate your IT firm’s Google Business profile and leave a bad review, stating that you will remove it if they let you out of your contract. Make sure to list all your grievances for everyone to see online.
Step 3: Utilize Social Media
If the negative BBB complaints and Google reviews don’t get their attention, take to social media. Post negative reviews on Facebook and other platforms. At this point, you should have hurt them enough on all possible platforms to get their attention and let you out of the bad IT agreement.
Why Resonant Technology Partners Reveals This Secret
Why would an IT firm like Resonant reveal this secret? Because we don’t lock our clients into long-term contracts. We offer month-to-month services and a money-back guarantee. Our confidence in our hiring processes, training, and customer service metrics allows us to constantly earn your business month after month. We believe in transparency and trust, ensuring that our clients are always satisfied with our services.
By following these steps, law firms can ethically cancel unfair IT agreements and find a provider that truly meets their needs. Trust the process—you’ll be glad you did.