The Heroic Struggle of Mr. Incredible
In the beloved animated film “The Incredibles,” we see our favorite superheroes forced into retirement, taking on mundane jobs to blend into society. Mr. Incredible, once a beacon of strength and justice, finds himself working as an insurance adjuster. However, his heroic nature can’t be suppressed, even in the world of insurance.
Navigating the Villainous World of Insurance
In the cutthroat world of insurance adjusting, the goal is often to deny as many claims as possible. This is the work of a villain, not a hero. But Mr. Incredible, true to his nature, defies this norm. He goes above and beyond to help customers navigate the complex system, ensuring their claims get approved. His actions highlight a crucial point: even in a restrictive environment, one can still be a hero.
Parallels in Managed IT Services
This scenario mirrors the world of Managed IT Services. In this field, there is an elaborate ticketing system that requires precise prioritization. Ordinary end users, desperate for immediate assistance, might mark their IT tickets as “Urgent,” even when they don’t meet the technical criteria. This often leads to frustration and chastisement from IT personnel, much like how Mr. Incredibles short-tempered boss treats him.
Resonant: Your IT Superheroes
At Resonant, we understand this struggle. In our early years, we were superheroes in the IT world, but we had to hang up our capes. However, we still embody the spirit of Mr. Incredible. We don’t just manage IT services; we empower our clients. We teach you how to navigate our system, ensuring your tickets are expedited without fear of being reprimanded.
Empowering Clients Like Mr. Incredible
Just as Mr. Incredible helps his customers get their claims approved, we guide you through our ticketing process. We believe in treating our clients with the same respect and support that Mr. Incredible shows his customers. By doing so, we ensure that you receive the assistance you need, when you need it, without any hassle.
Conclusion: Everyday Heroes
In conclusion, whether it’s in the world of insurance or IT services, the essence of being a hero remains the same: going above and beyond to help others. At Resonant, we strive to be your everyday heroes, just like Mr. Incredible.
David Walter is an author, speaker, and sales trainer. His claim to fame came from a cold-calling hot steak, during which he set 15 appointments a day for six months straight. He later ran a marketing call center, helping companies make millions. His book is a # 1 Best-seller on Amazon. He is now the VP of Growth at Resonant Technology Partners, a Lyra Technology Group Company.