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This article uses the famous Seinfeld rental car scene to expose how many MSPs take your monthly fee but don’t actually hold engineer capacity for you when you need help. It highlights why true IT support isn’t about the contract — it’s about having real technicians ready the moment you call.

Many businesses believe all IT companies are the same because they use similar tools, frameworks, and processes. But just as golfers with identical clubs produce very different scores, IT companies vary dramatically in skill, discipline, and mastery. This article breaks down why the rare MSP that truly masters EOS, hiring, customer experience, pod structure, and cybersecurity becomes a “Tiger Woods” in a field of amateurs—despite looking similar from the outside.