In recent years, San Antonio has seen an influx of IT professionals from other parts of the country looking to expand their operations. While this might seem like a positive development, it often comes with a significant downside: many of these IT firms don’t genuinely invest in the local community. Instead, they operate remotely, without a real office or local staff, which can be detrimental to businesses in the Alamo City.
The Problem with Remote IT Firms
Many businesses prefer to have their IT support delivered locally rather than remotely from cities like Los Angeles. However, some disreputable IT companies hide the fact that they lack a true presence in San Antonio. They may claim to have an office here, but in reality, they either have no presence at all or use a virtual office address as a front. This deception can lead to significant issues for businesses that rely on local support.
A Cautionary Tale
Consider the case of a law firm that signed a long-term contract with an IT firm from Austin, believing they had a local presence in Military City. After the agreement was in place, the law firm discovered that the IT provider had only one engineer working from a virtual office. Had the IT firm been honest about their setup, the law firm would never have signed the contract.
How to Protect Your Business
To avoid falling into the same trap, it’s crucial to verify the local presence of any IT provider before signing a contract. Here are some steps you can take:
- Insist on Visiting Their Office: Make sure to visit the IT firm’s local office in person. This will give you a clear idea of their actual presence and capabilities.
- Meet Their Engineers: Meeting the engineers who will be working on your projects ensures that they are indeed local and available for on-site support.
- Check Their Address: Verify that the address provided is not just a virtual office or mailing address.
Why Choose Resonant Technology Partners?
At Resonant Technology Partners, we pride ourselves on our genuine local presence. Our office, located less than a mile from the aforementioned law firm, houses 30 skilled engineers ready to support your business. We welcome anyone considering switching IT Support to visit our office and meet our team in person.
By choosing a truly local IT provider, you can ensure reliable, on-site support and contribute to the growth of the San Antonio economy. Don’t fall for the carpetbagger trap—insist on local expertise and commitment.
David Walter is an author, speaker, and sales trainer. His claim to fame came from a cold-calling hot steak, during which he set 15 appointments a day for six months straight. He later ran a marketing call center, helping companies make millions. His book is a # 1 Best-seller on Amazon. He is now the VP of Growth at Resonant Technology Partners, a Lyra Technology Group Company.