“You go. We go.” – The Importance of Fire Drills for Your IT Infrastructure
In the iconic movie Backdraft, the phrase “You go. We go.” underscores the unwavering trust and teamwork among firefighters. This same principle should apply to your relationship with your Managed Service Provider (MSP). Just as firefighters conduct regular drills to prepare for emergencies, businesses should periodically evaluate their IT providers to ensure they are dependable and transparent.
The Fire Drill Test
Conducting a “fire drill” with your current IT provider involves comparing them with a potential backup provider. This test is crucial to determine if your MSP will provide you with your own passwords, allowing the competitor to run agents and document the network. Often, this drill reveals MSPs that think they own the passwords and refuse to share them, fearing the loss of your business. This behavior is a red flag, indicating a lack of transparency and control over your own IT infrastructure.
The Value of a Second Opinion
Even if your current IT provider passes the test and provides temporary passwords, it’s beneficial to get a second opinion. When a backup provider conducts an assessment and installs agents, they can offer a comprehensive view of your network, often identifying issues your current provider may have missed. This additional perspective ensures that your IT infrastructure is robust and secure, much like a second set of eyes in a firefighting team can spot hidden dangers.
The Importance of a Backup Plan
Having a backup IT firm is essential for several reasons. If your current provider is suddenly unavailable due to unforeseen circumstances, such as an accident or a cybersecurity breach, the backup firm can step in seamlessly. They will already be familiar with your system and ready to take over, ensuring minimal disruption to your operations. Unfortunately, many IT firms fail the test and refuse to provide admin passwords, highlighting the need for a reliable backup plan.
Ensuring Trust and Preparedness
In Backdraft, the firefighters’ motto “You go. We go.” symbolizes trust and preparedness. Similarly, conducting regular fire drills with your IT providers ensures that you can trust them and that your business is prepared for any IT emergency. By identifying and addressing potential weaknesses in your IT support, you can safeguard your operations and maintain control over your infrastructure.
David Walter is an author, speaker, and sales trainer. His claim to fame came from a cold-calling hot steak, during which he set 15 appointments a day for six months straight. He later ran a marketing call center, helping companies make millions. His book is a # 1 Best-seller on Amazon. He is now the VP of Growth at Resonant Technology Partners, a Lyra Technology Group Company.