“It’s not about how hard you hit. It’s about how hard you can get hit and keep moving forward.” – Rocky Balboa, Rocky Balboa (2006)
In the world of IT Services Providers (MSPs), size often seems to matter. But just like Rocky Balboa, who fought and won against competitors in higher weight categories, our team of 30 employees consistently delivers results that rival those of much larger companies.
Have you ever wondered how a small team can outperform larger competitors? How can fewer engineers handle more clients and still achieve higher customer satisfaction scores? The secret lies in our unique approach to recruitment, our relentless pursuit of efficiency, and our unwavering commitment to client satisfaction.
The Power of Recruitment
Our Founder has an uncanny ability to spot the perfect match for our team. By focusing on cultural fit and potential, we ensure that every new hire is not just a good employee, but a great one. This talent for recruitment has allowed us to build a team that works seamlessly together, maximizing productivity and innovation. Much like Mickey, Rocky’s trainer, who saw potential in Rocky when no one else did, our Founder knows how to pick winners.
Efficiency in Action
Despite our small size, we have one of the most efficient teams in the industry. Our engineers are trained to resolve tickets quickly and effectively, ensuring that clients are satisfied with the speed and quality of our service. This efficiency allows us to handle a larger volume of work without compromising on quality. It’s like Rocky’s relentless training montages, where every punch, every run, and every push-up were a step towards victory.
Superior Customer Satisfaction
Our commitment to near perfection in service delivery has resulted in a customer satisfaction (C-SAT) score that is higher than many of our larger competitors. We believe that every client interaction is an opportunity to exceed expectations, and this philosophy has earned us a loyal client base. Just as Rocky won the hearts of fans with his determination and heart, we win our clients’ loyalty with our dedication and excellence.
Embracing AI for Enhanced Efficiency
Not only are we punching above our weight now, but we are also investing in AI tools to further enhance our efficiency. With AI-driven ticket triage, AI remediation, and an AI that answers service desk calls and creates tickets, our engineers and pods will operate like they are on steroids. This means we will be doing the work of 100 engineers, making us ready for any size project or account companies can throw at us. It’s like having the technological equivalent of Rocky’s never-give-up spirit and his ability to adapt and overcome any challenge.
Conclusion
Just like Rocky Balboa, we may seem small compared to our larger competitors, but we consistently punch above our weight. Our success is a testament to the power of a well-chosen team, efficient processes, and a relentless focus on customer satisfaction. With the addition of cutting-edge AI tools, we are poised to take on even bigger challenges and deliver exceptional results in San Antonio. In the end, it’s not the size of the team that matters, but the strength of their commitment and the quality of their work. As Rocky said, “Going in one more round when you don’t think you can – that’s what makes all the difference in your life.”
David Walter is an author, speaker, and sales trainer. His claim to fame came from a cold-calling hot steak, during which he set 15 appointments a day for six months straight. He later ran a marketing call center, helping companies make millions. His book is a # 1 Best-seller on Amazon. He is now the VP of Growth at Resonant Technology Partners, a Lyra Technology Group Company.