The Hidden Costs of Hourly IT and the McDonald’s Ice Cream Machine Saga
In the world of tech support, the traditional break-fix model, where companies charge per hour, still persists.
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The Rumpelstiltskin Clause: What Shrek’s Mistake Teaches Us About Long-Term IT Contracts
In Shrek Forever After, Rumpelstiltskin tricks Shrek with a contract full of fine print. Many IT companies do the same:locking businesses into long-term deals that stifle innovation and service. Learn why we’re waging war on these contracts and how to protect your business.